TourReview: an AI review analysis platform for tour operators
ScalaCode built TourReview, a platform that gathers customer reviews for tour operators from several online sources and analyses them with OpenAI. Operators see sentiment, highlighted keywords and overall performance in one dashboard.
A review platform for tour operators
Tour operators collect customer reviews on many websites, and that feedback shows what customers think of each tour. TourReview set out to bring the scattered reviews into one place and turn them into insights operators could use to improve their service.
Why tour reviews were hard to use
Feedback spread across platforms
Customer reviews sat on several online platforms, so operators never saw the full picture in one place.
No central system
Operators had no single place to analyse feedback and respond to it.
Performance was hard to measure
Without consolidated data, operators struggled to measure overall performance and find the areas to improve.
One dashboard for every review source
TourReview collects reviews continuously, runs AI sentiment analysis over them and shows the results in a dashboard operators can filter.
- 01
Continuous data scraping
Reviews are captured continuously from multiple online sources.
- 02
Scalable data infrastructure
Python services compile large volumes of review data into PostgreSQL and MongoDB on AWS.
- 03
AI sentiment analysis
OpenAI-based semantic analysis rates the sentiment of each review and highlights its keywords.
- 04
Advanced data filters
Filters break the feedback down for granular insight into what customers say.
- 05
Real-time dashboard
A simple interface puts the latest insights in front of operators as new data arrives.
Scattered reviews in one analysed view
Tour operators read and analyse feedback from multiple platforms in one dashboard. Sentiment analysis and keyword highlighting show where customers are happy and which parts of the service need work.
review aggregation
dashboard insights
What TourReview runs on
Python, OpenAI
AWS EC2, PostgreSQL, MongoDB
Stripe
Plan a build like TourReview for your business
- 30 minutes with the ScalaCode team
- What is realistic, what it costs and how long it takes
- You decide afterwards whether to build with us
