Thomson Hospital: a patient survey platform with a real-time dashboard
ScalaCode built a multi-tiered, multilingual survey platform for Thomson Hospital. Patients open surveys from a QR code or an SMS, email or WhatsApp message, administrators read the results on a live dashboard, and negative feedback becomes a complaint ticket for the department concerned.
A private hospital measuring patient experience
Thomson Hospital wanted to collect patient feedback across its departments, understand patient experience as it happened, and reward departments on the strength of that feedback.
Why paper feedback held the hospital back
Paper forms were hard to use
Handwritten feedback was slow to collect and difficult to aggregate or interpret.
No live view of patient experience
The previous process gave administrators no real-time analysis of what patients were saying.
A fair reward system needed reliable data
Rewarding departments on performance only works when the feedback behind it is current and transparent.
A survey platform with a live dashboard and complaint tickets
A CodeIgniter web application that gathers feedback on several channels and turns it into figures and actions for each department.
- 01
QR code surveys
Patients scan a QR code and open the survey straight away, in the language they prefer.
- 02
Multichannel invitations
Surveys go out automatically by SMS, email and WhatsApp, so the hospital can reach each patient on the channel they use.
- 03
Real-time dashboard
Administrators see feedback volume, trends and satisfaction scores by department as responses arrive.
- 04
Automated complaint management
Negative feedback becomes a ticket for the relevant department, so issues are picked up quickly.
- 05
Department and specialty management
Departments, specialties, roles and employees are managed in the admin panel that the reporting runs on.
Patient feedback the hospital can act on the same day
Paper forms gave way to digital surveys that patients reach by QR code or message. Administrators track satisfaction by department on a live dashboard, and complaints reach the right team as tickets.
survey channels
feedback dashboard
What Thomson Hospital runs on
CodeIgniter
HTML5, CSS
MySQL
SendGrid, Google Charts
Plan a build like Thomson Hospital for your business
- 30 minutes with the ScalaCode team
- What is realistic, what it costs and how long it takes
- You decide afterwards whether to build with us
