ScalaCode developed a multi-tiered, multilingual survey platform for Thomson Hospital to enhance the collection and analysis of patient feedback, aiming to improve the overall patient experience across various departments.
The hospital required an efficient way to collect feedback, understand patient experiences in real-time, and implement a reward system for departments based on performance.
Difficulties in aggregating and interpreting handwritten feedback.
Previous systems did not support real-time feedback analysis.
Challenges in implementing a fair and transparent reward system based on real-time patient feedback.
ScalaCode's solution featured:
Enables surveys via QR code scans and automates SMS, Email, and WhatsApp communications.
Provides instant feedback analysis.
Transforms negative feedback into actionable tickets for rapid response.
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Allows patients to access surveys instantly by scanning a QR code.
Integrates with SMS, Email, and WhatsApp for broad patient reach.
Enables hospital administrators to instantly view and analyze patient feedback.
Ensures quick resolution of issues raised in feedback.
For robust web application development.
Manages database operations.
For front-end development.
Used for automated emails and data visualization.
CodeIgniter
HTML5/CSS
MySQL
SendGrid
Google Charts
The platform has transformed how the hospital gathers and utilizes patient feedback, significantly enhancing responsiveness to patient needs and improving departmental accountability.
The multi-tiered survey platform with a real-time dashboard for Thomson Hospital represents a significant advancement in patient feedback management. Powered by ScalaCode's innovative use of technology, it meets the evolving needs of modern healthcare providers, enhancing both responsiveness and accountability.
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